Institute of Commercial Payments (IOCP) conducts polls (P-Card, Travel Card, electronic payments, for example) on a monthly basis. Each short poll typically contains questions which are displayed to: 1) respondents upon submission and 2) viewers of poll results. 

Poll participation and poll results are typically open to IOCP members and complimentary subscribers. Not either one? Visit www.iocpnow.com/Join to sign up.

Participation in 10 IOCP polls/year equals 1 CPCP point (.10 points each)

If you would like to suggest a future poll topic, please contact us.

Table of Contents for Poll Results

• Accounting Processes
• Card Limits
• Card Providers
• Card Usage
• Controls, Compliance, Audits
• COVID-19 Pandemic
• Data
• Electronic/Automated Payables
• Fraud
• Global Payments and Card Programs
• Metrics  
• Payment Strategies
• Professional Development
• Program Management (Misc.)
• Program Management Team
• RFP Process for Selecting a Commercial Card Provider 
• Rebate/Revenue Share
• Receipts and Retention
• Reconciliation
• Regulatory and Interchange
• Supplier Strategies and Card Acceptance
• Technology and Automation      
• Training and Communications
• Travel

• What Are Your Organization's Delegation of Authority Levels for Expense Report Approvals?
• Primary Drivers to Capture P-Card Spend 
• Expense Reporting Tool and Expense Type Choices 
• What is Your P-Card Cycle Closing Date?

• What Are Your P-Card Spend Limits in 2021?
• Government Rules Proposed for Grant Purchase Limits for Higher Education
• Capturing the Elusive "Big Bucks" 
• How Does Your Organization Pay for Larger Transactions?

• The Quality of End-Users' RFPs to Providers
• Re-Bidding an Existing P-Card Program
• Choosing an ePayables Provider
• Evaluating the Performance of Your Card Provider(s) 

• Adoption of Mobile Wallets/Payment Apps
• Issues on the Storing of Card Numbers
• Average Transaction Size of P-Card/One Card and ePayables
• Meal Expenses Allowed by Government Organizations When Traveling
• Department Card Usage
• Fixed Assets/Capital Purchases on the Card
• Designing an ePayables Program
• Non-Employee Travel
• Use of Declining Balance Cards
• Ghost Cards and Recurring Payments 
• Allowing the Use of P-Cards for Specific Internet Purchases  
• Does Your Organization Use Prepaid Cards? 
• Utilization of Payment Apps 
• Weigh in on Mobile Payment Apps for Commercial Cards 
• Use of Event Cards 
• Your Preference of an ePayable Model 
• Not-for-Profit/Public Sector Organizations Card Type Preferences 
• The Value of Virtual Payment Cards 
• Decided Against a One Card Program? 
• Digging Deeper into Commercial Cards
• ACH Payments Versus P-Card 
• Use of Personal Loyalty Programs 
• Ride Share Firms and Contracted Car Service Contracts 
• Service-type Payments with a Card Product 
• Analysis of Payment Costs
• Capturing the Elusive "Big Bucks" 
• How Does Your Organization Pay for Larger Transactions? 
• Payment Methods Used Within Your Organization
• Card Issuance to Contract Employees

• False Positives
  
• Auditing Transactions with the Use of Technology
• Use of an Auditing Tool
• If and How Your Organization Audits P-Cards
• Issues on the Storing of Card Numbers
• EMEA Exclusive Poll: Managing Policies in Multiple Countries
• Canada Exclusive Poll: What Constitutes a "Red Flag" When Auditing?
• Non-Employee Travel
• Auditing Transactions with the Use of Technology
• Most Outrageous or Creative Violation
• Allowing the Use of P-Cards for Specific Internet Purchases  
• Protecting Your Assets: Data Security 
• What Percentage of Transactions Do You Routinely Audit? 
• Use of Dashboards as a Reporting Tool 
• Use of Personal Loyalty Programs 
• Conducting a Risk Analysis
• Expense Reporting Tool and Expense Type Choices
• Finding the Right Balance of Controls
• Impact of Recent Data Breaches  

• Delta Variant Impact on Return to Workplace
• Returning to the Workplace
• Challenges Managing Your Program During this New Environment
• Changes Made Due to COVID-19 Challenges

• How Useful is Level 3 Data?
• Primary Drivers to Capture P-Card Spend 
• Level III Data Shopping Cart (eCommerce)
• Analysis of Payment Costs  

Electronic/Automated Payables
Also visit the related section of the Resource Center

• One-Time Virtual Card Payments
• Adoption of Mobile Wallets/Payment Apps
• Supplier's Acceptance of Card Payments
• Perceptions About Implementing a Virtual Card Program
• Lessons Learned from Implementing a Virtual Card Program
• Gauging Awareness of Integrated Payables
  
• Choosing an ePayables Provider
• Virtual Card Payments that Suppliers Never Process
• Average Transaction Size of P-Card/One Card/ePayables
• Designing an ePayables Program 
• Your Preference of an ePayable Model 
• The Value of Virtual Payment Cards 
• Card Program's Impact on Working Capital  
• Capturing the Elusive "Big Bucks"
• How Does Your Organization Pay for Larger Transactions? 
• Payment Methods Used Within Your Organization  

Fraud

• Cybersecurity and Fraud
• Issues on the Storing of Card Numbers
• How does your organization handle personal use on Travel Cards? 
• Most Outrageous or Creative Violation
• External Fraud Liability—Who Ultimately Pays? 
• Fraud Liability Insurance
• Impact of Recent Data Breaches
• How Does Your Issuer Treat Fraudulent Transactions

Also visit the related section of the Resource Center

• How does your organization reconcile foreign transaction fees?
• EMEA Exclusive Poll: What problems does your Purchasing Card program solve?
• EMEA Exclusive Poll: What has your company done for GDPR?
• Canada Exclusive Poll: How Effective is Your Audit?
• EMEA Exclusive Poll: EMEA Engagement Survey
• Global Travel Card Poll: Centralized Providers in Multiple Countries
• EMEA Exclusive Poll: Managing Policies in Multiple Countries
• Canada Exclusive Poll: What Constitutes a "Red Flag" When Auditing?
• Recovering VAT (Value Added Tax)
• Canada Exclusive Poll: P-Card Benefits
• EMEA Exclusive Poll: P-Card Benefits
• Primary Drivers to Capture P-Card Spend 
• Does Your Company Have a Global Presence? 

Metrics

• Measuring Your Program's Success 2019
• EMEA Exclusive Poll: What problems does your Purchasing Card program solve?
• Leveraging Program Reporting
• Measuring Your Program's Success 
• Use of Dashboards as a Reporting Tool  

• One-Time Virtual Card Payments
• Adoption of Mobile Wallets/Payment Apps
• Personal Loyalty Programs
• Gauging Awareness of Integrated Payables
• Issues on the Storing of Card Numbers
• Fixed Assets/Capital Purchases on the Card
• Convenience Check Use in Your Organization
• Your Understanding of Blockchain
• Experiences with PayPal Declines
• Ghost Cards and Recurring Payments 
• Allowing the Use of P-Cards for Specific Internet Purchases  
• Your Organization's Experience with Bitcoin—2016 
• Comparison of P-Cards and Corporate Travel Cards 
• Does Your Organization Use Prepaid Cards? 
• Utilization of Payment Apps 
• Weigh in on Mobile Payment Apps for Commercial Cards 
• Use of Event Cards 
• Your Preference of an ePayable Model 
• The Value of Virtual Payment Cards 
• Digging Deeper into Commercial Cards 
• ACH Payments Versus P-Card 
• Use of Department Cards 
• Your Organization's Experience with Bitcoin
• Service-type Payments with a Card Product 
• Analysis of Payment Costs 
• Capturing the Elusive "Big Bucks"
• How Does Your Organization Pay for Larger Transactions? 
• Payment Methods Used Within Your Organization 

Also learn about the Certified Purchasing Card Professional (CPCP) credential

• Delta Variant Impact on Return to Workplace
• Returning to the Workplace
• Interest in Professional Credential for Travel Card Management 
• Professional Use of Social and Other Media 
• Your Approach to Professional Development  

• What does your organization’s current card program look like?
• Requirements to Do Business with MWOB - Public Sector
• What Accomplishment Has Made You Proud?
• Optimizing Your Program With Integration
• Returning to the Workplace
• Electronic Signatures on Forms
• What major goals have you accomplished? 
• Could You Be Doing More with Your P-Card Program?
• Communication Strategies
• Projects Your Organization Has On the Horizon
• Changes Made Due to COVID-19 Challenges
• Personal Loyalty Programs
• Gauging Awareness of Integrated Payables
• Robotic Process Automation (RPA)
• Use of Artificial Intelligence in Commercial Card Program
• Issues on the Storing of Card Numbers
• Use of Google Docs
• How Happy Are You With Your P-Card Program?
• Is Your Organization Part of a Consortium, Cooperative or State/Province Contract?
• Conference Sessions: Your Planning Routine
• Leveraging Program Reporting
• Approver/Cardholder Ratio—Private and Public Sectors
• Avoiding the "Rubber Stamping" Manager
• Adoption of Mobile Alerts
• Delivery of Cardholder Statements
• Use of eProcurement Marketplaces/Catalogs
• Non-Employee Travel
• Consideration of Outsourcing P-Card and/or Travel Card Operations
• Experiences with PayPal Declines
• Measuring Your Program's Success 
• For End-Users Only: Your Level of Influence on Your Program 
• P-Card Refresher Training 
• Cardholder Help After Hours 
• Your Preference of an ePayable Model 
• EMV Transition—How's It Going? 
• Primary Drivers to Capture P-Card Spend 
• Decided Against a One Card Program?
• Digging Deeper into Commercial Cards
• Use of Dashboards as a Reporting Tool 
• Card Program's Impact on Working Capital 
• Use of Personal Loyalty Programs 
• Conducting a Risk Analysis 
• Are Department Cards Affected by OFAC? 
• Analysis of Payment Costs
• Is Preferred Payment Language Included in Your RFP's? 
• Greatest Challenge/Accomplishment During the Last Year
• Training is Key to Success
• Salary Survey
• Office of Foreign Assets Control (OFAC)-How It Could Affect Your Program 
• Use of Call Centers to Support Commercial Card Programs 

Program Management Team
Also visit the related section of the Resource Center

• Senior Management Support
• Challenges and Successes in Commercial Card Administration
• Card Administrator's Challenges and Outcomes
• Outsourcing Card Program Operations
• Poll for P-Card Administrators
• Commercial Card PM/PA Turnover and Job Descriptions
• Support of the P-Card Program 
• Who is on Your Cross-Functional Commercial Card Team?  

RFP Process for Selecting a Commercial Card Provider
Also visit the related section of the Resource Center

• What Are Your Primary Drivers for Going Our for RFP?
• The Quality of End-Users' RFPs to Providers
• Re-Bidding an Existing P-Card Program
• RFPs: Web-based or Paper-based?
• Is Preferred Payment Language Included in Your RFP's?

Rebate/Revenue Share

• Impact of Reduced Interchange
• Importance of Revenue Share
• Revenue Share Terminology 
• Is Fraud Subtracted from Your Rebate?
• What is Your Accounting Process for Revenue Share?

Receipts and Retention

• Supporting Documentation for Transactions
• Receipt Retention Requirements
• Receipt Threshold Requirement
• Managing Paper Receipts for P-Card Transactions

• Benchmarking P-Card Reconciliations
• Optimizing Your Program With Integration
• What Are Your Organization's Delegation of Authority Levels for Expense Report Approvals?
• Supporting Documentation for Transactions
• Reconciliation Systems
• Primary Drivers to Capture P-Card Spend 
• Digging Deeper Into Commercial Cards
• Expense Reporting Tool and Expense Type Choices 
• P-Card Reconciliation Tools 

Also visit the related section of the Resource Center

• Sales and Use Tax Experience 
• Sales & Use Tax Audit Experience in Corporate America
• Experiences with Sales and Use Tax
• Are Department Cards Affected by OFAC? 
• Office of Foreign Assets Control (OFAC)-How It Could Affect Your Program

Supplier Strategies and Card Acceptance
Also visit the related section of the Resource Center 

• Supplier's Acceptance of Card Payments
• Gauging Awareness of Integrated Payables
• How Useful is Level 3 Data?
• Level III Data Shopping Cart (eCommerce)  

• Training Methods and Format
• Training Methods of Your Organization 
• P-Card Refresher Training 
• Training is Key to Success 
• Format of Your P-Card/One Card Policies and Procedures
• Do You Conduct Surveys on Your P-Card/One Card Program? 

Travel
Also visit the Resource Center for travel professionals

• Managers and the Expense Report Approval Process
• Expense Report Approval Process
• Adoption of Mobile Wallets/Payment Apps
• Duty of Care in the Travel Card Industry - 2021
• Delta Variant Impact on Return to Workplace
• Returning to the Workplace 
• Travel Card Program Performance Level
• Handling of Airline Credit
• Personal Loyalty Programs
• What Are Your Organization's Delegation of Authority Levels for Expense Report Approvals?
• How does your organization reconcile foreign transaction fees?
• Interest in Professional Credential for Travel Card Management 
• Travel Expense Tools and Corporate Card Providers
• Issues on the Storing of Card Numbers
• How does your organization handle personal use on Travel Cards?
• Use of Per Diem by Sector
• Travel Expense Tool vs. Credit Card Statements
• Reconciliation Systems
• Mandating of Your Travel Card Program
• Meal Expenses Allowed by Government Organizations When Traveling
• Personal Travel Expenses on Commercial Cards
• Non-Employee Travel
• Use of Biometrics
• Duty of Care in the Travel Card Industry
• Comparison of P-Cards and Corporate Travel Cards 
• Travel Expense Reporting in 2016: What Does Your Organization Use? 
• Weigh in on Mobile Payment Apps for Commercial Cards 
• Decided Against a One Card Program? 
• Digging Deeper into Commercial Cards 
• Use of Personal Loyalty Programs 
• Ride Share Firms and Contracted Car Service Contracts 
• Expense Reporting Tool and Expense Type Choices 

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