Survey Results: Commercial Payments Pulse: Trends, Challenges and the Road Ahead
Question:
What type of commercial payments program do you manage? (select all that apply)
- A. One Card (26 out of 70)
- B. Purchasing Card (P-Card) (53 out of 70)
- C. Travel and Entertainment (T&E) Card (21 out of 70)
- D. Virtual Card/ePayables (27 out of 70)
- E. Other (7 out of 70)
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Question:
Over the past 12 months, how has the volume of transactions in your commercial payments program changed?
- A. Significantly increased (19 out of 70)
- B. Slightly increased (33 out of 70)
- C. No change (11 out of 70)
- D. Slightly decreased (6 out of 70)
- E. Significantly decreased (1 out of 70)
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Question:
Over the past 12 months, how has the value (total dollar amount) of transactions in your commercial payments program changed?
- A. Significantly increased (16 out of 70)
- B. Slightly increased (36 out of 70)
- C. No change (10 out of 70)
- D. Slightly decreased (7 out of 70)
- E. Significantly decreased (1 out of 70)
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Question:
How do you anticipate the volume of transactions in your commercial payments program will change over the next 12 months?
- A. Significantly increase (18 out of 70)
- B. Slightly increase (38 out of 70)
- C. No change (10 out of 70)
- D. Slightly decrease (2 out of 70)
- E. Significantly decrease (2 out of 70)
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Question:
How do you anticipate the volume of total dollars spent in your commercial payments program will change over the next 12 months?
- A. Significantly increase (16 out of 70)
- B. Slightly increase (39 out of 70)
- C. No change (10 out of 70)
- D. Slightly decrease (2 out of 70)
- E. Significantly decrease (3 out of 70)
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Question:
What factors are contributing to the growth or constriction of your commercial payments program? (Select all that apply)
- A. Economic conditions (31 out of 70)
- B. Organizational budget changes (29 out of 70)
- C. Changes in vendor acceptance of cards (21 out of 70)
- D. Internal policy changes (26 out of 70)
- E. Technological advancements (14 out of 70)
- F. Tighter controls on card usage and issuance (11 out of 70)
- G. Other (12 out of 70)
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Question:
What strategies are you implementing to manage the growth or constriction of your commercial payments program? (Select all that apply)
- A. Expanding cardholder base (30 out of 70)
- B. Negotiating better terms with vendors (13 out of 70)
- C. Conducting a supplier acceptance campaign (24 out of 70)
- D. Increasing card usage policies (32 out of 70)
- E. Implementing new technologies (27 out of 70)
- F. Enhancing fraud prevention measures (17 out of 70)
- G. Reducing card limits (9 out of 70)
- H. Expanding card limits (27 out of 70)
- I. Other (8 out of 70)
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Question:
Additional commentary?
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