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Systematic Mandated Cardholder Refresher Training

Open to end-users and providers

Description
Join Shana as she shares her journey to establish and maintain a systematically mandated cardholder refresher training program. She’ll share lessons learned and unexpected discoveries the process revealed.

Key takeaways:

• Developing and implementing refresher cardholder training
• Identifying refresher training content
• Determining if and how to mandate
• Establishing a training cycle and automating communications
• Ensuring compliance with training requirements and establishing repercussions for noncompliance
  

Target Audience
Anyone in need of refresher training for their program.

Speaker

Shana Hart, Payment Card Team Supervisor, University of North Carolina Chapel Hill
Shana joined UNC-CH team in 2022 as the Payment Card team lead after working at the University of Pennsylvania for 25 years, 12 years of which she managed the P-Card program. Within 18 months of being at UNC-CH Shana was promoted to Payment Card Supervisor. With her vast experience she continues to increase efficiency and make improvements to the program.

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Fee This educational webinar is complimentary for members and $179 for subscribers.

Registration Process Institute of Commercial Payments uses Teams to facilitate the event. You must complete the two-step registration process to receive the webinar access link.
Step 1. Click the "Register" button at the top of this page. After you click "Submit", you will be taken to a webpage with a link to register with Teams.
Step 2. Click the "Teams Registrations" button. Complete the form and click "Register Now." You will receive a confirmation email with the event link and a reminder to add the event to your calendar.

Continuing Education Points In order to earn 0.25 points towards CPCP initial eligibility, re-certification or receive supporting documentation for possible continuing education credit, you must be: 1. Registered on Institute of Commercial Payments website and Teams and 2. You must log in to the webinar individually. Attendance cannot be tracked if you do not log in individually and therefore you will not receive CPCP credit.

Program Changes, Cancellations and Terms of Use We reserve the right to make changes in programs and speakers or to cancel programs if enrollment criteria are not met or when conditions beyond its control prevail. We will make every effort to contact each enrollee if a program is cancelled. If a program is not held for any reason, our liability is limited to the refund of the program fee (if applicable) only. Terms of Use must be followed.

Questions? Contact Heidi Kaliher at heidi.kaliher@iocpnow.com.