2023 Supplier Acceptance Survey Results

Results of the Supplier Acceptance Survey

Institute of Commercial Payments Supplier Acceptance Survey Report
Fourth Edition

The results of the institute's latest survey offer fresh perspectives on suppliers’ acceptance of card payments from the end-user organization buyer’s point of view and to explore how the market has evolved since the previous surveys conducted in 2009, 2013, and 2017.

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Others:

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Watch the complimentary accompanying educational on-demand webinar, led by Frank Martien of Windward Strategy, Inc.

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This report will help end-users more effectively:

Detect and address supplier resistance factors
Identify and implement best practices
Accelerate card program growth
Access current acceptance rates by spend category
Understand availability and accuracy of data

This report gives providers unbiased:

End-user insights
Best practices to share with clients
An educational resource for internal staff
Statistics on the use and value of levels of data

Key Findings

End-user card program administrators are the foremost educators for their suppliers regarding card acceptance
Supplier acceptance rates have increased demonstrably across many geographies and substantially all spend categories
Offering to pay suppliers more quickly is the foremost tactic to encouraging supplier to take cards