Question:

Please share any additional comments here. 

We were already heading into electronic communication - message boards, emails, newsletters - when COVID surfaced. We were able to put our strategies to play a bit quicker and with more support.

We have not implemented any new or different communication strategies due to the new working conditions

We have updated policies and called for a reduction in spend.

No changes - our team has worked remotely for 6 years

None of the above no changes in normal operation

We have always had an internal site for card information. We have included the chat ability through our google mail platform for people who just need a quick answer to a question.

Our internal site for card programs was already in place. We just need to do training virtual

We do a lot more conference calls. Other changes:
We allow Adobe signatures if folks are working remotely where we have requested an actual signature previously.
We also allow folks to take pictures of receipts if they have no way to scan and upload receipts.

We conduce training virtually via Zoom, all User Agreements/documents are signed electronically via DocuSign, and we plan to create an internal site to post forms & P-Card information.

We are planning on creating virtual annual training as we may be traveling less.

We already had a Procurement website but have included important notices on the main page and sent out emails. We use the BofA Works Platform and they have an Announcements page where you can post notices.

We use Microsoft Teams more heavily.

We were fortunate in the case that we already had procedures in place for usage challenges by cardholders and for processing reports. No new procedures had to be added

We are utilizing Zoom and TEAMS as a method to communicate with our cardholders and approvers.

We are using webex a lot more to communicate with our clients.

A lot of internal meetings by ZOOM

We are doing virtual training, but hope to have an online training option available soon.

My team has worked remotely for more than 6 years, so the impact of the Covid-19 pandemic has not impacted us. We are seeing a decrease in card spend, so we are taking this opportunity to review communications, update as needed, utilize our Provider's tool to send out email communications, and validating users as we have experienced a significant number of employee's leaving due to reduction in force

adapted the new card orientation to do it remotely

We are aputting in a new Accounting system at this time, so we are utilizing all avenues of Communication including Virtual training, enhanced internal communications and increased email.

We also have a newsletter that we send out bi-monthly with updates to our users.

No significant changes regarding communication have been made. Most people are working in the office and for the most part is business as usual.

We have always had an auto-email broadcast that goes out to our reconcilers and approvers for daily upload alerts and past due.

The Program Manager intervenes for chronic late approvals via her email, which helps.

Since many of my cardholders were at other locations already, it is really only the local cardholders that have been impacted.

Being a WW concern, we already have rather robust with virtual tools. The only change now is heaver use of them.

We've always had an internal Pcard site, online training, and forms. We do not communicate to cardholders directly. Communication goes to Agency Pcard Coordinators, who communicate to their cardholders.

We already run a PCard program that covers 10 sites and employed all the above.
We have noticed our PCard team email address is getting more questions of "may I buy?" with my PCard.
We do have to communicate more on where expiring cards should be sent: home or work location.

we also have a p-card support form for people to fill out for any p-card issues

We have begun to route all requests for cards and card updates electronically.

Our operation has been running very smoothly, but with the downturn in the market due to COVID, we have also seen about a 25-30% drop in our typical monthly spend.

Our communication strategy has not changed since the shift in working conditions. We use a robust internal site, email communications, virtual training, newsletters, and our internal social network.

Electronic submission of any necessary documents from cardholders has been strongly encouraged to adhere to social distancing mandates.

We have no change. We were already set for a virtual training environment and send out newsletters, emails and blog posts.

We conduct more WebEx meetings for clients and internal partners.

Hold more WebEx and virtual meetings with end users and internal partners.