Learn how Tapestry has enhanced its card application and cardholder servicing requests by using an ITSM tool.

Key takeaways:

• Identifying opportunities to streamline processes
• Creating “How to” links via ITSM tool
• Using ITSM tool to assist in processing card applications and gaining approvals
• Using ITSM tool to process and gain approvals for cardholder requests, including temporary and permanent limit requests, card replacements, resolving card declines, and cardholder information
• Summarizing optimizations and benefits, including enhanced security, streamlined documentation requests and retention, automated workflows and increased visibility to the level and type of service requests

Target Audience
Beginner and intermediate end-users and all providers.

Speaker

Bridget Ryan, Global Card Manager, Tapestry Inc.
Bridget oversees Tapestry's Corporate and Purchasing Card programs across the company’s multi-brand portfolio, including Coach, Kate Spade and Stuart Weitzman, in North America and EMEA. She has nearly a decade of experience in global procurement, corporate travel and Commercial Card program management, with deep expertise in day-to-day operations, policy compliance, banking partnerships and program optimization. Bridget brings a strong operational mindset and cross-functional collaboration experience to building efficient, scalable card programs.

Fee
Complimentary to members and $179 to subscribers and other non-members.

What Do You Receive?
A link to the recorded virtual event through the GoToWebinar tool.

Duration
This webinar is approximately 30-minutes in length.

Continuing Education Points
Viewing this virtual event earns 0.25 CPCP points to initial eligibility or re-certification.

Original Presentation Date
February 10, 2026.