These survey findings explore how organizations manage the use of mobile wallets and payments within Commercial Card programs, including the prevalence of mobile wallet and payment adoption, company-issued versus personal devices and the extent of issuer involvement in guiding digital wallet usage. Based on responses from 58 industry professionals across corporate, government/K-12 and higher education sectors, the results highlight policy gaps and evolving practices around digital payment tools. When compared to poll data from 2021, significant shifts are revealed, offering benchmarking opportunities to help advocate for optimization in payments programs.
This report will help end-users more effectively:
- Evaluate mobile‑wallet adoption: See how your organization’s stance compares across sectors and track how allowed use has shifted since 2021.
- Close policy gaps: Determine whether and how to address personal phone use within your Commercial Card policy.
- Align device policies: Benchmark company‑issued vs. bring your own device (BYOD) practices and role‑based access to mobile wallets and payment apps.
