Survey findings examine how organizations are approaching the use of artificial intelligence (AI) within Commercial Payments programs, including current use, drivers for AI adoption and allowed use for open-source (public) and closed-source (private) AI. Drawing on responses from 47 industry professionals across corporate, government/K-12 and higher education sectors, these insights provide a foundation for organizations to evaluate readiness and optimize AI strategies in payments programs.
This report will help end-users more effectively:
- Gauge AI adoption maturity: Understand how your organization’s current or planned AI use compares across corporate, government/K‑12 and higher‑education sectors.
- Clarify AI usage policies: Benchmark your stance on open‑source vs. closed‑source AI and assess uncertainty or gaps within your own policies.
- Evaluate organizational readiness: Use early‑stage adoption benchmarks to determine where your program stands and consider what steps may be needed to advance AI enablement.
