Corralling Campus Chaos with a Gift Card Program

Description
Join IOCP Higher Education Advisory Team (HEAT) for an insightful webinar exploring the development and implementation of gift card programs designed to streamline payments to recipients. This session will describe Iowa State’s journey from initial discussions to full program rollout and enhancements, highlighting the collaborative efforts of several departments. Learn about the challenges of traditional payment methods—cash and checks—and how gift cards offer a flexible, efficient and secure alternative.

Key takeaways:

• Understand the background and motivation for the program
• Establish goals and guiding principles for the new system
• Review the request, reconciliation and documentation processes
• Consider lessons learned from the pilot phase and integration with Iowa State’s e-procurement platform and Workday
• Identify common issues and how they’re being addressed

Whether you're involved in financial operations, procurement or research administration, this webinar will provide practical insights and resources to help you implement or improve gift card processes at your organization.

Target Audience
Program managers, accounts payable professionals.

Resources Shared During the Webinar:

• Procedure and training documents
• Smartsheet request form
• Inventory tracking tools
• Communication and support materials

Speakers

Lesley Lackore, Card Services Manager, Iowa State University
Lesley serves as card services manager at Iowa State University, with over 25 years of experience in program management. As a speaker for IOCP, Cards on Campus and the National Association of Educational Procurement, Lesley has presented on e-procurement, card fraud and misuse, study abroad card programs, evaluation and focus groups and effective communication. In 2022, Lesley was recognized as an IOCP Outstanding Contributor of the Year.

Shana Hart, Payment Card Team Supervisor, The University of North Carolina at Chapel Hill
Shana joined UNC-CH team in 2022 as the payment card team lead after working at the University of Pennsylvania for 25 years, 12 years of which she managed the P-Card program. Within 18 months of being at UNC-CH, Shana was promoted to payment card supervisor. With her vast experience, she continues to increase efficiency and make improvements to the program.

Fee:
Free to members and $179 to non-members

What Do You Receive?
A link to the recorded virtual event through the GoToWebinar tool.

Duration:
This virtual event is approximately 60-minutes in length.

Continuing Education Points:
Viewing this virtual event earns 0.25 CPCP points to initial eligibility or re-certification.

Original Presentation Date:
November 4, 2025