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Description
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Between student travel for study abroad, NCAA athletic per diems and research payments to subjects, higher education faces a litany of complex payment challenges that strive to meet federal agency, association and even sponsor guidelines. This virtual roundtable presents a variety of approaches and solutions to these payment challenges from three end-users with university experience who have found a way to comply with their fiduciary responsibilities while at the same time facilitate their customers' needs.
This discussion addresses:
- types of payment issues encountered in higher education
- difficulties associated with these payment types
- potential solutions for meeting payment needs
- benefits of these solutions
- lingering issues following implementation
Key takeaways:
- Your requirements will ultimately point you to potential solutions and the examples presented illustrate how this can happen.
- Stakeholder buy-in and participation is key to success.
- Even when the project is implemented, a 360-degree review with feedback is necessary to ensure the payment system is meeting everyone’s needs, as well as to identify areas where improvements can be made.
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| Facilitators: |
 Stephanie Jones, BMA, MEDL, Manager of Payment Processing and Compliance
University of Pittsburgh
Stephanie is the manager of Payment Processing and Compliance (PP&C) for the University of Pittsburgh (Pitt). Over the past 13 years in higher education, she created and managed the PantherExpress Customer Service department which handles inquiries for the whole Buy to Pay process at Pitt, and for the past three years has been the PP&C manager. Prior to coming to Pitt, she worked for West Virginia University and the Hancock County Commission for three years and in banking for seven years where she was a customer service manager and an internal auditor. Her role at Pitt is to manage the Travel Cards, P-Cards, Vincent Research Participant Payment Cards and all corporate and individual payments. She earned her bachelor’s degree in computer science with minors in accounting and economics from Bethany College in Bethany, West Virginia, her MBA from Carlow University in Pennsylvania and her masters in educational leadership (with a focus on higher education) from Marshall University in West Virginia. Stephanie also sits as a member of NAPCP’s Higher Education Advisory Team (HEAT).
Stephen Steinfath, CPCP, American Express Specialist, Travel Management
 HCA Healthcare
Stephen has experience in accounting, accounts payable, finance, payment cards and supply chain. He has managed mid to large-volume payment card programs in both healthcare and higher education. Stephen previously managed Hospital Corporation of America’s P-Card and ePayables programs, focusing on hospital supply chain procurement and invoice reduction. Stephen served as program manager for Vanderbilt University’s portfolio of Payment Card programs for both the University and University Medical Center. Stephen served as program manager for Vanderbilt University’s portfolio of Payment Card programs for both the University and University Medical Center. Stephen has since returned to Hospital Corporation of America, this time to manage the Travel Card program of 11,000+ cardholders. Stephen has been actively involved with NAPCP since 2014, collaborating on articles and as a conference speaker at an NAPCP Annual Conference. He previously served on the NAPCP Higher Education Advisory Team (HEAT) and currently is a member of the NAPCP Travel Card Advisory Team.
Donna T. Ginter, C.P.M., CPCP, CPPB, CPPO, Director of Procurement & Travel Services
The George Washington University
Donna sets the strategy for the card program at The George Washington University. She has taught at the undergraduate and graduate levels, presented on a variety of topics at forums and conferences, and is published on topics such as State and Local Procurement, Social Responsibility and Public Procurement Compensation
. Donna also sits as a member of NAPCP’s Higher Education Advisory Team (HEAT).
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