Discover Financial Services Deploys Google Cloud’s Generative AI to Transform Customer Service
Wednesday, April 10, 2024
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Posted by: Sierra Lindemann
Discover has partnered with Google Cloud to integrate generative artificial intelligence (GenAI) technology into its customer care centers, aiming to enhance agent productivity and offer faster, personalized resolutions. Utilizing Google Cloud's Vertex AI, the nearly 10,000 contact center agents will benefit from intelligent document summarization and real-time search assistance, reducing call handling and search times by up to 70 percent.
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