Systematic Mandated Cardholder Refresher Training

Description
Join Shana as she shares her journey to establish and maintain a systematically mandated cardholder refresher training program. She’ll share lessons learned and unexpected discoveries the process revealed.

Key takeaways:

• Developing and implementing refresher cardholder training
• Identifying refresher training content
• Determining if and how to mandate
• Establishing a training cycle and automating communications
• Ensuring compliance with training requirements and establishing repercussions for noncompliance
  

Target Audience
Anyone in need of refresher training for their program.

Speaker

Shana Hart, Payment Card Team Supervisor, University of North Carolina Chapel Hill
Shana joined UNC-CH team in 2022 as the Payment Card team lead after working at the University of Pennsylvania for 25 years, 12 years of which she managed the P-Card program. Within 18 months of being at UNC-CH Shana was promoted to Payment Card Supervisor. With her vast experience she continues to increase efficiency and make improvements to the program.

Fee
Free to members and $179 to subscribers.

What do you receive?
A link to the recorded virtual event through the GoToWebinar tool.

Duration
This virtual event is approximately 60-minutes in length.

Continuing Education Points
Viewing this virtual event earns 0.25 CPCP points to initial eligibility or re-certification.

Original Presentation Date
March 10, 2026