In its first edition, the IOCP Staffing Survey Report explores the staffing dynamics and resource allocation within the commercial payments landscape. Drawing exclusively on responses from 86 end-user organizations, this six-page report highlights perspectives on program full-time equivalent (FTE) staffing levels and operational challenges. Conducted from April to May 2024, the survey reflects insights from industry professionals across various program sizes and structures, providing a snapshot of the current staffing environment.
This report will help end-users more effectively:
- Assess Staffing Needs: Compare your program’s FTE staffing levels to industry norms across various program sizes and cardholder counts to identify potential gaps or areas of over-allocation.
- Improve Resource Allocation: Gain insights into how other organizations staff their programs, including benchmarks on FTEs by cardholder count and feedback on perceived staffing adequacy.
- Understand Key Challenges: Explore data and commentary highlighting the operational challenges faced by organizations, from understaffing to balancing audit and compliance needs.
