Institute of Commercial Payments (IOCP) Staffing Survey Report
11 hours ago
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Posted by: Sierra Lindemann
In its first edition, the IOCP Staffing Survey Report explores the staffing dynamics and resource allocation within the commercial payments landscape. Drawing exclusively on responses from 86 end-user organizations, this report highlights perspectives on program full time equivalent (FTE) staffing levels and operational challenges.
This report will help end-users more effectively:
Assess Staffing Needs: Compare your program’s FTE staffing levels to industry norms across various program sizes and cardholder counts to identify potential gaps.
Improve Resource Allocation: Gain insights into how other organizations staff their programs, including benchmarks on FTEs by cardholder count and feedback on perceived staffing adequacy.
Understand Key Challenges: Explore data and commentary highlighting the operational challenges faced by organizations, from understaffing to balancing audit and compliance needs.
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