Satisfaction Stalls with Bank and Credit Card App Customers in Canada
Friday, June 14, 2024
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Posted by: Sierra Lindemann
A new series of studies from J.D. Power reveals that despite increased interaction with digital banking and credit card channels in Canada, customer satisfaction remains stagnant. Satisfaction with banking apps and websites shows little improvement, while satisfaction with credit card apps is declining. The studies highlight a lag in the adoption of advanced features like virtual assistants and budgeting tools, indicating a growing sense of complacency among users. Discover more about the findings and what they mean for the future of digital banking.
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