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Implementing IT Service Management Tools to Enhance Your Customer Service, and Improve Security and Visibility

Open to end-users and providers

Description
Learn how Tapestry has enhanced its card application and cardholder servicing requests by using an ITSM tool.

Key takeaways:

• Identifying opportunities to streamline processes
• Creating “How to” links via ITSM tool
• Using ITSM tool to assist in processing card applications and gaining approvals
• Using ITSM tool to process and gain approvals for cardholder requests, including temporary and permanent limit requests, card replacements, resolving card declines, and cardholder information
• Summarizing optimizations and benefits, including enhanced security, streamlined documentation requests and retention, automated workflows and increased visibility to the level and type of service requests
  
  

Target Audience
Beginner and intermediate end-users and all providers.

Speaker

Bridget Ryan, Global Card Manager, Tapestry Inc.
Bridget oversees Tapestry's Corporate and Purchasing Card programs across the company’s multi-brand portfolio, including Coach, Kate Spade and Stuart Weitzman, in North America and EMEA. She has nearly a decade of experience in global procurement, corporate travel and Commercial Card program management, with deep expertise in day-to-day operations, policy compliance, banking partnerships and program optimization. Bridget brings a strong operational mindset and cross-functional collaboration experience to building efficient, scalable card programs.

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Fee This educational webinar is complimentary for members and $179 for subscribers.

Registration Process Institute of Commercial Payments uses Teams to facilitate the event. You must complete the two-step registration process to receive the webinar access link.
Step 1. Click the "Register" button at the top of this page. After you click "Submit", you will be taken to a webpage with a link to register with Teams.
Step 2. Click the "Teams Registrations" button. Complete the form and click "Register Now." You will receive a confirmation email with the event link and a reminder to add the event to your calendar.

Continuing Education Points In order to earn 0.25 points towards CPCP initial eligibility, re-certification or receive supporting documentation for possible continuing education credit, you must be: 1. Registered on Institute of Commercial Payments website and Teams and 2. You must log in to the webinar individually. Attendance cannot be tracked if you do not log in individually and therefore you will not receive CPCP credit.

Program Changes, Cancellations and Terms of Use We reserve the right to make changes in programs and speakers or to cancel programs if enrollment criteria are not met or when conditions beyond its control prevail. We will make every effort to contact each enrollee if a program is cancelled. If a program is not held for any reason, our liability is limited to the refund of the program fee (if applicable) only. Terms of Use must be followed.

Questions? Contact Heidi Kaliher at heidi.kaliher@iocpnow.com.