Benchmarking, Metrics and Reporting

Employee Leave Procedures for Commercial Cards by IOCP

Identify Leave-Related Risks
Strengthen Program Oversight
Boost Policy Alignment

Measuring Your Program's Success—Tips for Sharing Program Performance with Leadership

Calculating Process Costs

Elements to Include Within a P-Card Business Case

P-Card Value Proposition

Purchase-to-Pay (P2P) Process Costs

Sample Resources From Other End-User Members

Utilizing P-Card Program Metrics

Benchmarking, Metrics and Reporting

Benchmarking measures the quality of an organization's policies, program and strategies, and compares those results with similar measurements of its peers. To benchmark a card program, collect transaction data and non-transaction data for your card program.

Metrics provide quantified, relative statistics used to rate card program performance.

Industry Resources

U.S. Commercial Card KPIs—3Q 2021 by Frank B. Martien, Windward Strategy, Inc.

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Playing Your Cards Right—Getting the Most From Your Corporate Card and P-Card Programs by SAP Concur and Deloitte

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♦ Industry Research Reports and Surveys

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Benefit Analysis Calculator by TD Bank

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End-User Perspective

Turning Pain Points Into Victories

Casey Bennett, CPCP, CGFO, City of Richardson, Texas

Tracking Your Program with P-Card Dashboards (Recording)

Stratton Penberthy, AAMC

Transforming Your Transaction Data for Better Spend Analysis

Shelly Shearer, CPCP, The George Washington University

Payment Cost Analysis Interview With Service Corporation International (SCI)

Johnny White and IOCP

The Benefits of Evaluating Supplier Spend

Maggie Clark, CPCP, State of Georgia

Using Various Card Types and Reporting Metrics Creatively to Maximize Your Program

Jennifer Gruich of Southwest Airlines

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