Question:

What are you most concerned about regarding fraud within your program?

Keeping ahead of the fraudsters

Although our training is very detailed about fraud and cybersecurity, we still have those individuals who may not be careful enough. The City has very good cybersecurity training that ALL employees must take or lose their access to all ERP platforms - this covers the same issues that would concern the PCard program.

Our fraud percentage is very low. Managers are supposed to review the transactions and approve but I am not convinced they thoroughly review the data provided.

Employee misuse and available to tools to prevent fraud outside our organization

Internal fraud and how to identify it with the minimal amount of resources.
Cardholders rubber stamping their expenses and not raising unauthorized activity with the issue.

inattentive cardholders ignoring transaction notifications when fraud occurs to address timely
managers not reviewing transactions thoroughly, depending on automated review 100%

I am most concerned about not finding fraudulent activity. I am also concerned about spending the time it takes to do a good audit of the activity.

Being able to stop fraud before it happens, or notice a trend and catch it, catch it before it goes public or costs a lot of money

A cardholder committing fraud and a card approver signing off on their transactions without looking at it.
Personal use of the card and it being paid by the company.

Cardholder awareness

Fraudsters acting as customers and submitting claims and payment requests

Security of vendors that are being purchased from

Loss of money and proving the fraud

Our provider has been great about recovery, so we don't have many concerns especially with the restrictions we keep on accounts

Ensuring no shipments/deliveries are made to home addresses

The liability of fraud along with the challenges it presents to the cardholders

most of the "fraud" comes from duplicate expense entries that we catch and remove

Users sharing full card numbers via e-communication and numbers stolen

A cardholder committing fraud and a card approver signing off on their transactions without looking at it.

Locality being liable for fraudulent transactions because cardholders didn't report transactions they don't recognize

unintentionally allowing a transaction to occur that is not legitimate. There have been attempts made to have checks routed electronically to an account that is not who they say they are.

accountability

Internal misuse

Extra work involved dealing with fraudulent charges. Banks being so vigilant that the cardholders have a hard time answering all the questions they are being asked and unable to deal with the fraud issue so I have to call the bank on their behalf.

Employee misuse

Personal use of the card and it being paid by the company.

Fraud is not an issue for us.

Fraud not being caught right away

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