Industry News Brought to You by Institute of Commercial Payments

Barriers to Virtual Card Adoption

Fri, 24 Apr 2026 14:00:00 GMT

Survey findings highlight how organizations are approaching the adoption of Virtual Cards, revealing current usage, perceived benefits and the obstacles slowing broader implementation.

This report will help end-users more effectively:

Benchmark adoption and usage: Compare your Virtual Card usage against peers, including how programs are using them.
Identify the biggest adoption barriers: See how supplier reluctance, internal support and system constraints rank as obstacles—and where your challenges align.
Validate the business case: Assess how peers perceive Virtual Card value, including speed, rebates, security and operational efficiency.

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Cybersecurity Insights From the FBI

Fri, 17 Apr 2026 14:00:00 GMT

From business email compromise to Virtual Card risk, Commercial Payments face a rapidly expanding attack surface. A former FBI cyber expert explains why cybersecurity is now a competitive differentiator for Commercial Card programs.

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End-User Perspective: AI in Action by Leanne Poisson, CPCP, Tufts University

Fri, 27 Mar 2026 14:00:00 GMT

A new industry perspective highlights how AI is quietly reshaping Commercial Payments, with organizations ramping up its use for spend visibility and fraud detection while still relying on human oversight. As adoption climbs, the article warns that thoughtful safeguards, not full automation, will determine how effectively AI supports card programs and payment teams.

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RFP Checklist by IOCP Corporate Advisory Team

Thu, 12 Mar 2026 14:00:00 GMT

Unlock a smoother, smarter card‑program RFP with this quick-hit checklist built to keep your process tight, aligned and audit‑ready. Perfect for teams aiming to streamline vendor reviews and boost confidence in every step of the selection process.

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IOCP Survey Results: Finding the Right Balance of Controls

Tue, 10 Mar 2026 14:00:00 GMT

Survey findings explore how organizations are balancing controls within Commercial Card programs, including how cardholder limits are set, how often they are reviewed and how transactions are audited. When compared to 2014 poll data, practices have remained fairly consistent. Drawing on responses from professionals across corporate, government/K-12 and higher education sectors, these insights provide a snapshot of current control strategies.

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IOCP Survey Findings: Current State of AI in Commercial Payments

Fri, 6 Feb 2026 14:00:00 GMT

Survey findings examine how organizations are approaching the use of artificial intelligence (AI) within Commercial Payments programs, including current use, drivers for AI adoption and allowed use for open-source (public) and closed-source (private) AI. Drawing on responses from 47 industry professionals across corporate, government/K-12 and higher education sectors, these insights provide a foundation for organizations to evaluate readiness and optimize AI strategies in payments programs.

Dive deeper into AI and payments during these 2026 conference sessions, “Unraveling AI Strengths and Weakness in Procure to Pay: Lessons Learned,” and "AI: Powering the Modern Commercial Card Program Panel Discussions."

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Mobile Wallets and Payments in Commercial Programs

Tue, 13 Jan 2026 14:00:00 GMT

Survey findings explore how organizations manage the use of mobile wallets and payments within Commercial Card programs, including the prevalence of mobile wallet and payment adoption, company-issued versus personal devices and the extent of issuer involvement in guiding digital wallet usage.

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New Survey Findings: Employee Leave Procedures for Commercial Cards

Thu, 4 Sep 2025 14:00:00 GMT

These new IOCP survey findings examine how organizations manage Commercial Card usage during employee leave, including the policies, notification processes and control measures, or lack thereof. Based on responses from 74 industry professionals, these results highlight current practices, challenges in communication and opportunities for improving leave-related card management. Conducted in February 2025, the survey explores best practices such as the prevalence of formal procedures, notification methods and the primary reasons for leave-related card adjustments.

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Tariff Impact Analysis by Logicsource

Mon, 7 Jul 2025 14:00:00 GMT

LogicSource’s June 2025 update highlights growing uncertainty in U.S. tariff policy. With steel and aluminum tariffs doubling and a potential 50% tariff on EU imports looming, companies face rising costs, freight disruption and margin compression. The report urges procurement leaders to adopt mitigation strategies as shifting trade rules upend sourcing plans and budgeting efforts.

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Leveraging Merchant Category Codes (MCC) in Commercial Payments Survey Results

Mon, 19 May 2025 20:53:00 GMT

New IOCP survey findings examine how organizations leverage MCC blocking to mitigate risk and optimize card controls as well as strategic approaches and practices around MCC in managing Commercial Payments. Based on responses from industry professionals, these results highlight current practices, confidence levels and opportunities for process improvements. Conducted in November 2024, the survey explores key trends, including the frequency of MCC reviews, the primary methods used and the need for enhanced automation and training.

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Institute of Commercial Payments (IOCP) Staffing Survey Report

Wed, 15 Jan 2025 17:57:00 GMT

In its first edition, the IOCP Staffing Survey Report explores the staffing dynamics and resource allocation within the commercial payments landscape. Drawing exclusively on responses from 86 end-user organizations, this report highlights perspectives on program full time equivalent (FTE) staffing levels and operational challenges.

This report will help end-users more effectively:

Assess Staffing Needs: Compare your program’s FTE staffing levels to industry norms across various program sizes and cardholder counts to identify potential gaps.
Improve Resource Allocation: Gain insights into how other organizations staff their programs, including benchmarks on FTEs by cardholder count and feedback on perceived staffing adequacy.
Understand Key Challenges: Explore data and commentary highlighting the operational challenges faced by organizations, from understaffing to balancing audit and compliance needs.

Generative AI in Payments by Visa

Fri, 13 Dec 2024 02:25:00 GMT

Generative AI is reshaping the payments industry, offering tools to enhance fraud detection, boost customer engagement and streamline operations. The payments sector stands poised to leverage generative AI for personalized marketing, advanced loyalty programs and seamless customer experiences. As adoption accelerates, balancing opportunity with risk, such as data integrity and cybersecurity remain critical for financial institutions aiming to harness its potential.

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New Resource: VAT Reclaim for International Travel, Not Just for Global Corporations

Mon, 16 Sep 2024 18:31:00 GMT

On-Demand Learning

VAT Reclaim for International Travel, Not Just for Global Corporations

Discover the essentials of VAT reclaim on corporate travel in this on-demand webinar, presented by Nari Narvani, director of global travel and expense at Snowflake. Learn how to navigate the complexities of VAT and GST, ensure compliance with proper documentation and maximize savings on global travel expenses. Perfect for organizations looking to optimize their travel budget and streamline expense management.

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Five Takeaways From the Big Travel and Expense Policy Overhaul: Mastercard

Fri, 9 Aug 2024 19:38:00 GMT

A recent Mastercard survey of 265 corporate travel decision-makers and 151 business travelers reveals that 47% of companies are tightening their travel and expense (T&E) policies to control costs, while 36% are aligning policies with remote work and cultural shifts. The survey also highlights a growing focus on sustainability, with 61% of companies encouraging eco-friendly travel choices and some even implementing a "sustainability tax" on bookings.

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New Resource: Virtual Card for Contract Spend

Thu, 11 Jul 2024 16:26:00 GMT

On-Demand Learning

Virtual Cards for Contract Spend in the Public Sector

IOCP Government/K-12 advisory team panel delves into Virtual Cards and their applications within the context of government contract spending. They discuss topics such as understanding Virtual Cards, internal benefits, contract language, system setup, lessons learned and best practices.

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New Resource: Global Deployment Matrix

Wed, 5 Jun 2024 17:31:00 GMT

Implementing a travel expense management tool can be daunting, but what if you had a matrix to streamline the process? This new resource draws from experience deploying a system across 20 countries, emphasizing the importance of identifying cost-effective opportunities and justifying the benefits of expense tools based on country-specific efforts. Discover how this strategic matrix can simplify your organization's travel expense management and save costs effectively.

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Related Resouces:

Global Cards 102: This is the second in a series of virtual events provided by the IOCP Global Advisory Team addressing the complexities of global card deployment. The speakers address the what, where, when, how and why of taking your program global. The deployment matrix was referenced during the event. Members, listen now. Subscribers access the recording for $149.
Samples Library: The matrix is also available in the Samples Library under Global Resources. Find other related samples or share your own, your peers will love you for it!

New Resource: Overview of Environmental, Social and Governance (ESG)

Wed, 21 Feb 2024 17:11:00 GMT

Although environmental, social and governance (ESG) initiatives often have backing and visibility at the highest levels of the corporate hierarchy and influence the decisions of external parties such as customers and shareholders, procurement teams are often handed the lion’s share of the responsibility for the implementation, execution, and reporting required to turn ESG vision and commitments into reality.

We provide a general overview of ESG programs and why it has become a top concern for businesses and internal stakeholders such as procurement and accounts payable.

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Travel-Related Value-Added Tax Reclaim for U.S. Organizations — Often a Missed Opportunity

Wed, 24 Jan 2024 15:57:00 GMT

Value-added tax (VAT) is a consumption tax imposed by many countries and is typically included in the price of goods and services U.S. employees traveling abroad are charged VAT that may be reclaimed. VAT reclaim is a process that allows individuals, including U.S. employees, who have incurred VAT on eligible expenses while traveling abroad to recover that tax.

We provide a general overview of how the VAT reclaim process works for U.S. Employees traveling abroad.

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Is AI coming for YOUR job? By: Oversight

Tue, 12 Dec 2023 21:42:00 GMT

In this article, Dustin Armstrong, a data scientist, argues that AI isn't a threat but a powerful ally. The piece emphasizes how AI, especially machine learning, enhances human capabilities rather than displacing them. While machines excel at certain tasks, humans bring unique qualities like empathy, contextual understanding, and common sense to the table, creating a symbiotic relationship. By embracing AI, finance professionals can shift from tedious data tasks to meaningful analysis, ultimately enhancing productivity and strategic contributions while minimizing risks. This article is a compelling call to view AI as an asset, not a threat, in the finance realm.

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Content Brief: Payments Via Card Eliminate 1099 Reporting

Mon, 11 Dec 2023 21:34:00 GMT

Starting in 2011, the 1099 reporting burden for payments made via card shifted to the merchant acquirer per IRC Section 6050W using Form 1099-K. Yet another way Commercial Cards offer efficiency to your organization and a great opportunity for program growth.

Share this information with your Accounts Payables staff. They’ll be appreciative and it’s a great way to garner their support. Providers, share this content with your clients.

Learn more here.

NAPCP Releases Complimentary Fourth Edition of Commercial Payments Supplier Acceptance Survey Report

Tue, 18 Jul 2023 15:55:00 GMT

The 2023 survey results offer fresh perspectives on suppliers’ acceptance of card payments from the end-user organization point of view, and explores how the market has evolved since the previous surveys conducted in 2009, 2013, and 2017.

Both end-users and providers will find actionable insights into supplier resistance factors and best practices.

Download your complimentary copy.

This is an NAPCP survey, sponsored by Silver Partner Sponsor U.S. Bank with analysis by Windward Strategy, Inc.

OSHA - Protecting Workers During a Pandemic

Mon, 31 Aug 2020 20:58:50 GMT

A pandemic is a global disease outbreak and can be caused by a variety of agents, including influenza and coronaviruses. During a pandemic, transmission can be anticipated in the workplace not only from patients to workers in healthcare settings, but also among co-workers and between members of the general public and workers in other types of workplaces.

OSHA provides detailed information about training, control measures, risk communication, assistance for employers and worker's rights.

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Maximize Communication!

Wed, 19 Aug 2020 19:53:51 GMT

Communication is key to a successful P-Card program! Everyone can agree on that, but are we communicating to the best of our abilities?

Shari Purnell, of the Metropolitan Washington Airports Authority, suggests that it is a good time to evaluate how we are communicating in this era of the "new normal," and research other ways to reach cardholders and approvers in our less face-to-face environments.

Members >> Read more about Shari's suggestions of ways to communicate, including a new idea that may work perfectly for your organization.

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Card Program Virtual Assistant

Wed, 19 Aug 2020 15:18:18 GMT

Imagine if your card program had a handy product like Alexa or Siri. A system where you could simply ask a question and receive an answer.

Cox Communications has a similar product that is programmed with answers to Help Desk questions that serves to replace many of their Help Desk calls from cardholders.

Members >> Learn more about implementation and set-up of this virtual assistant.

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Audit Processes—What is the Best Choice?

Mon, 6 Jul 2020 19:28:03 GMT

With Commercial Card fraud rates proven to be very low, part of the equation is appropriate monitoring. We learn from each other, so hearing stories of misuse or fraud from our peers provides insight into control breakdown resulting in fraud. As the last best defense against fraud and misuse, audit practices are explored with the help of four end-users from the corporate sector.

Members >> Read more insights from end-users in the corporate sector, and a fascinating result from the 2020 NAPCP Salary Survey of the average additional FTE needed for organizations auditing manually versus using automation.

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